Shipping policy

Delivery Tracking 

Our courier partner is DHL who provide full tracking once your order has been dispatched. We will provide you with a dispatch notification and on here will include the courier service and tracking reference number.

Delivery Policy

All goods are offered subject to availability. Delivery of goods will be deemed to take place at the purchaser’s premises unless otherwise agreed. We will always try to deliver goods on time but hold no responsibility for late or non-delivery once dispatched and with our courier.

Any problems with your order, such as shortages or production errors, must be notified within 48-hours of delivery.We holds no responsibility for items damaged during delivery.

Any shortages or non-deliveries need to be supported by evidence i.e POD and a delivery note showing unchecked.

Customer Service Order Tracking

If you have a query about your order please contact our dedicated customer service team: sales@outdoorlook.co.uk